Questions? We have answers.
Everything you need to know about purchasing, downloading and using Injoli Digital resources.
How will my purchase be delivered?+
After a verified successful payment, the checkout displays a secure download link to a ZIP containing your purchased files. Keep the page open until you have saved the download. For help retrieving a purchase, contact info@injoli.co.za with your transaction reference.
Are the products physical books?+
No. They are downloadable digital PDF guides and, where specified, editable Microsoft Word and Excel documents. No physical items are shipped.
Which payment methods are available?+
PayPal processes USD payments. An eligible debit or credit card can also be used at checkout without a PayPal account, subject to PayPal availability. Your bank may apply currency conversion or card fees.
Do I need Microsoft 365 or paid AI software?+
You need a compatible PDF reader. DOCX and XLSX templates can be edited with suitable applications; features may vary. AI exercises require access to an appropriate AI tool and compliance with your organisation’s policies. Any tool subscription is separate.
May I redistribute the files?+
Individual licences are for the named purchaser’s internal use only. Public sharing, resale, redistribution and sublicensing are not permitted without written permission. See the licensing page.
Can I get a refund?+
Please read the refund policy before ordering. We assess applicable statutory consumer rights, defective or incorrectly supplied products and other legitimate issues rather than asserting that all digital purchases are automatically non-refundable.
Are Injoli Digital products official Microsoft products?+
No. The Microsoft 365 Administration Playbook is an independent educational publication, not affiliated with or endorsed by Microsoft.
Is the cybersecurity kit a compliance certification?+
No. It provides adaptable educational templates and a structured starting point; it does not certify legal, regulatory or standards compliance.